FACTS: What does Ark-La-Tex Financial Services, LLC do with your information?
Rev. 2/24 · Download the PDF version

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect, and share depend on the product or service you have with us. This information can include:

  • Social Security Number and Income
  • Account Balances and Payment History
  • Credit History and Credit Scores

How?

All financial companies need to share Customers personal information to run their everyday business. In the section below, we list the reasons financial companies can share their Customers personal information; Ark-La-Tex Financial Services, LLC chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

For our everyday business purposes

Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.

  • Does Ark-La-Tex Financial Services, LLC share? Yes
  • Can you limit this sharing? No

For our marketing purposes

To offer our products and services to you.

  • Does Ark-La-Tex Financial Services, LLC share? Yes
  • Can you limit this sharing? No

For joint marketing with other financial companies

  • Does Ark-La-Tex Financial Services, LLC share? No
  • Can you limit this sharing? We don’t share

For our affiliates’ everyday business purposes – information about your transactions and experiences

  • Does Ark-La-Tex Financial Services, LLC share? No
  • Can you limit this sharing? We don’t share

For our affiliates’ everyday business purposes – information about your creditworthiness

  • Does Ark-La-Tex Financial Services, LLC share? No
  • Can you limit this sharing? We don’t share

For nonaffiliates to market to you

  • Does Ark-La-Tex Financial Services, LLC share? No
  • Can you limit this sharing? We don’t share

Questions?

Call 800-677-4613

Who we are

Who is providing this notice?

Ark-La-Tex Financial Services, LLC DBAs; 1. Benchmark Mortgage, 2. Benchmark Lending, 3. Benchmark Home Loans, and 4. Eleven Mortgage.

What we do

How does Ark-La-Tex Financial Services, LLC protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Ark-La-Tex Financial Services, LLC collect my personal information?

We collect your personal information, for example, when you:

  • Apply for a loan or give us your employment history.
  • Provide your mortgage information or show your driver’s license.
  • Give us your income information.

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness.
  • Affiliates from using your information to market to you.
  • Sharing for nonaffiliates to market to you.

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Ark-La-Tex Financial Services, LLC does not share with our affiliates.

Non-Affiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Ark-La-Tex Financial Services, LLC does not share with non-affiliates so they can market to you.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Ark-La-Tex Financial Services, LLC does not jointly market with you.

Other Important Information

Pursuant to Texas Finance Code Chapter 158.101, COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING – 2601 North Lamar, Suite 201, Austin, Texas 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT (877) 276-5550.

VT: We will not share your information with affiliates without your consent.

NV: State privacy laws permit us to make marketing calls to existing customers. If you prefer not to receive calls, you may be added to our Do Not Call list at 800-677-4613. Per NV law, we provide you with the following contact information: NV Bureau of Consumer Protection, Office of the NV A.G., 555 E. Washington St., Ste 3900, Las Vegas, NV 89101; PH 702-486-3132; email: BCPINFO@ag.state.nv.us.

See also our Website Privacy Policy.